The Customer

The Banking and Finance Oath & The Customer

The vision of The Banking and Finance Oath is for a banking and finance industry that meets the community’s needs and has its full confidence. Considering and understanding the customer is central to achieving this vision.
We are guided by the following principles in relation to the customer:

· We consider the position of the customer when inquiring and responding to ethical issues.
· We engage consumer groups and representatives to contribute to forums and commentary.
· We encourage our signatories to bring customers to our events and forums.
· We offer a minimum of 5 tickets to customers at our events.

We are always interested in hearing directly from customers, please contact us at: http://www.thebfo.org/Contact-us

The Oath

  • Trust is the foundation of my profession.
  • I will serve all interests in good faith.
  • I will compete with honour.
  • I will pursue my ends with ethical restraint.
  • I will help create a sustainable future.
  • I will help create a more just society.
  • I will speak out against wrongdoing and support others who do the same.
  • I will accept responsibility for my actions.

In these and all other matters;
My word is my bond.

The Vision

A banking and finance industry that meets the community’s needs and has its full confidence thereby fulfilling its integral role in society.