You're the Head of Learning & Organisational Development in a medium sized general insurance company. The organisation recently rolled out 'Unconscious Bias' training to all middle managers. You've invested a significant amount of money in this training with a consultancy and now been asked by your CEO to report on it's impact, so it can be presented to the board.
You had discussed with the consultant at the time of engagement that there would be measures in place to report on impact. Realising there is no way to measure impact you've checked the contract and and realised this was captured in an earlier draft... but not in the final version you signed.
This means there is no way of measuring the impact of the training or prove the effectiveness it’s had and thus the investment made.
You could move on from this situation by placing responsibility on the consultant. No one would be any the wiser.
What would you do?
- What steps would you take from here, before going back to your CEO?
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