You are an Executive General Manager in a large financial institution. There are some changes in the pipeline for the business and the board is mostly in support of them. The changes will benefit a majority of customers, but not the entire customer base. Some will in fact even be worse off. A small adjustment would mean all customers benefit, however this is not in the favour of maximum profitability. You’re not convinced the business is doing the right thing with the choice it’s leaning towards.
What would you do?
- What is your duty in this situation?
- Who are you most accountable to?
- What ethical considerations would you give to this?
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